Shipping Charges are as follows:

Please allow 3-10 working days (depending on how far you are from our warehouse in Phoenix, AZ) for UPS, FedEx Ground, or Parcel Post to deliver your order. However, some of our items ship direct from our suppliers, around the country, to your door and delivery time can very. We always start processing your order within 24 business hours of receiving it.

We only offer ground shipping via UPS, FedEx, or USPS.

Your entire order must be shipped to one address only. There may be extra shipping charges for oversized orders.

Customers are responsible for shipping fees on all returned items (unless, of course, we messed up the order!). There are additional charges for expedited return shipping options as well as the aforementioned oversized item fees.

Occasionally, we need to obtain items from other locations to fill an order, but there is never a handling fee for this service. Unfortunately, this may delay the order's shipment. If we can't ship your order within six days, we'll send an email with the expected ship date. Orders are not processed or shipped on holidays or weekends (we're out riding). Any items not shipped within thirty days may be cancelled (unless you instruct us otherwise). Orders must be placed by noon (Arizona Time) will be processed by close of business the following business day.

Orders are shipped complete.
We try to keep shipping costs down, so if items will ship from our warehouse in Arizona, we wait until everything is available. We may ship items from other locations in the meantime.

We recommend that you request a signature. If you choose to do this, please make a note in the "Delivery Instructions" at check out. If you don't, the deliver company will leave the package at your door. At that time, you take ownership of the product.

All claims for material damaged in shipment must be reported to the delivering carrier; U.P.S. or FedEx driver, truck driver, etc. Please retain the original carton as it is often needed as part of a claim settlement.

Once placed, an order cannot be cancelled.
Once you hit the "Submit" button (after much review), your order is placed. From that point forward, we are doing everything we can to get orders out as quickly as possible, so we can't shut down the systems to pull out your order.

If you absolutely do not want the order, simply leave a note on your door to inform the UPS or FedEx driver than you are refusing any package(s) from Fat Cat Scooter, LLC. When the goods come back to us, we'll process it like any other return and issue a refund for the price of the item(s). A courtesy call or email to let us know that you'll refuse the package would be nice, but it's not necessary.